KrisCrew
An in-flight solution that enhances passenger experience and streamlines service requests for the airline through smart data analysis.
Role
Designer
Identified Problems
Overwhelming in-flight requests pose a challenge to cabin crew
Lack of customer engagement due to limited crew-to-passenger ratio
Introducing KrisCrew
Value Propositions
1. Removes the need for manual order taking by memory
2. Collates similar orders for economy of movement during service delivery
3. Incorporates data when generating real-time service prompts to maximuse customer touchpoints at suitable timings
4. Recognises peak periods and uses behavioural prompts to spread out customer requests over non-peak periods
Data-Driven Opportunities
1. Smart Demand Management
Control service requests demand through thoughtful behavioral nudges
2. Real-time service prompts
Enhanced service delivery by cabin crew though personalised actionable insights
3. Inventory Optimisation
Clarity over inventory management enables smart cost-effective optimisation